Privacy and Security Information.
Privacy
& security introduction.
Collection
and use of information.
Our
mailing list and your information
Cookies
& banner ads.
Security information
Complaints
procedure
Closing
statement
Introduction.
At A. J. Audio Visual we are dedicated to protecting your personal information,
we have issued this privacy statement to demonstrate our commitment to you.
This statement is designed to help you to understand how and why we collect
information from you, to whom this information is disclosed and what your rights
are.
You can access our Web Site home page and browse our site without disclosing
your personal data.
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Collection
& Use of Information.
If you wish to place an order with A. J. Audio Visual we will require some basic
information i.e. your name, address & e-mail address. Without this information
we will be unable to process your order.
Your contact information may also be used during the billing process and for
delivery purposes. It is worth while giving us a contact phone number in case
we experience any difficulties whilst processing your order. If you decide not
to give us a contact phone number we will endeavor to contact you by e-mail
should any problems arise.
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Our
Mailing List and Your Information.
We may on occasion e-mail or write to you with special offers, sale information
or new product information. If you wish to opt out of this service please e-mail
us at
service@ajaudiovisual.co.uk
with the subject line "Unsubscribe" or write to us at the address
below.
We aim to read and respond to every e-mail sent to us within 48 hours of its
receipt. Normally we will delete any e-mails we have dealt with as soon as we
have replied, on occasion we may retain e-mail messages which you send to us.
We will only do this if we think we may need the information for reference again
at later time.
We aim to keep our records accurate and up to date, if your personal information
changes (i.e. your address or e-mail address) you may e-mail us or contact us
on the phone number or address below with your new details. If you wish us to
delete any records that we hold about you, again e-mail or write.
Under the Data Protection Act 1998 [UK], you have a right to access any information
we hold about you. If you wish to gain access to this information write to us
at the address below. We are happy to provide you with a copy of any information
we hold about you, however we will require a proof of identity and it may take
up to thirty days.
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Cookies
& banner ads.
For each visitor to our Web Site, our web server may collect your internet service
provider's address (but not your personal e-mail address,) this is done by the
majority of web sites and is only used by us for internal statistical information.
With respect to cookies, we only use cookies to record session information,
such as items that you add to the shopping basket.
We do not collect any further information via cookies. Banner Ads on our site
are administered by
Fearn
Web Design should you wish to advertise in this way, please contact
sales@fearnwebdesign.com
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Security
information.
A. J. Audio Visual are committed to providing full security through our on-line
payment system. Whenever you place an order or make a payment with A. J. Audio
Visual we use industry standard secure socket layer (SSL) technology. This software
ensures that information that you input is encrypted before it is sent to us.
Payments are handled directly by PayPal and as such we receive no Credit or
Debit card details.
Much of the site is not secure as no information is actually being exchanged;
therefore no security risk exists. Pages that are not secure include the homepage,
about pages and general product information pages.
Security information.
If you are making an online payment you will be directed to our checkout area.
Our checkout area is in a secure environment and your browser will confirm that
you are using a secure connection by showing either a locked yellow padlock
or an image of a key in the bar at the base of your screen.
We process your order details regularly and delete them from our server as soon
as they have been processed.
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Complaints.
A. J. Audio Visual aim to deal with all complaints as efficiently and effectively
as possible. In the first instance, your complaint should be emailed to
service@ajaudiovisual.co.uk.
We will endeavor to acknowledge and deal with any emailed, mailed or telephoned
complaint within 5 working days of receipt. If we are unable to deal with your
enquiry within this period we will advise you of a likely timescale and keep
you informed of any information as soon as possible.
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As we said at the beginning of this statement we are
dedicated to protecting your information.
If you feel that we are not following our own stated policy in this respect,
you may contact us by e-mailing
enquiries@ajaudiovisual.co.uk
Postal Addess: A. J. Audio Visual Ltd, Hillcrest, Haughs Green, Scapegoat Hill, Huddersfield, West Yorkshire. HD7 4NF
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